_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png?width=100&height=130&name=CallCenterInfrastructure(CCI)_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png)
_HighPerformer_EMEA_HighPerformer.png?width=116&height=130&name=CallCenterInfrastructure(CCI)_HighPerformer_EMEA_HighPerformer.png)
_EasiestAdmin_Mid-Market_EaseOfAdmin%20(1).png?width=100&height=130&name=CallCenterInfrastructure(CCI)_EasiestAdmin_Mid-Market_EaseOfAdmin%20(1).png)
Operational EfficiencyFilter hundreds of call transcripts on certain alarming keywords, identifying key issues without the need to listen to full recordings.
Cost-EffectivenessOur cloud-based solution eliminates the expensive overhead of on-premise infrastructure while offering advanced business communication features.
Customer SupportOur skilled support team delivers outstanding service with quick resolution times, ensuring your issues are addressed efficiently.
Around-the-clock, global support
Managing customer support centers across multiple time zones requires a reliable solution that ensures 24/7 availability and prompt responses. Our platform offers enterprises local numbers in over 200 cities worldwide, advanced call routing, unlimited call recordings, real-time analytics, and more. Additionally, corporations can bring their own carrier (BTOC) and integrate their existing telephony lines into Maqsam's system, providing enhanced flexibility and continuity.
Turbocharge your sales
Integrate Maqsam's Contact Center Solution with your CRM for a seamless sales experience. Access call data and a unified view of customer interactions from a single platform, and initiate calls directly using Maqsam's dialer from within your CRM. Automate the creation of tickets, activities, and tasks, removing the need for manual input, and instantly retrieve prospect and customer information whenever needed.
Streamline internal communication, connecting teams, anywhere
Our Internal Calls feature simplifies information sharing between departments and locations, allowing your team to make free internal calls across borders and ensuring remote teams stay connected, engaged, and aligned. Additionally, with our Roles and Permissions feature, supervisors can easily control user access to sensitive information, maintaining privacy and efficiency.
Optimize team performance and elevate customer experience
Review team's performance, track trends, and monitor call activity with live dashboards and custom reports. Use insights and data to understand agent availability, review missed calls, and coach agents for more meaningful customer interactions—even when working remotely.